Wellcome to GOAT shopping Online
Congratulations on your purchase and thank you for choosing goat.ge. This Commercial Warranty describes the additional terms and coverage provided by our online store for individual customers (consumers) within the territory of Georgia.
This Commercial Warranty is offered by the Company voluntarily and in addition to the statutory legal warranty provided by the legislation of Georgia. It does not limit, alter, or diminish your legal rights as a consumer.
The commercial warranty applies strictly to manufacturing defects that the goods possessed at the time of purchase (original factory defects).
The Company provides a structured commercial warranty divided into two distinct operational periods:
Within the first 2 years from the date of online purchase, if an original manufacturing defect is found and confirmed by an authorized service center report, the Company will provide a free repair or replacement of the device (subject to the customer's consent).
During this period, the Company bears all necessary costs required to bring the item into compliance, including labor, materials, spare parts, and internal postage/transportation within our logistics network.
If your specific product comes with an extended commercial warranty exceeding 2 years (indicated on the product page or warranty certificate), starting from the 3rd year, the Company covers only the cost of authorized service labor.
The costs of any required spare parts, manufacturer components, and transportation of the item from the customer's location to the service center shall be fully covered by the customer.
Certain complex equipment or premium HVAC systems may be designated under the special category marked with the "sp" symbol on the digital invoice or warranty card. The conditions for "SP" category items imply the following:
Replacement Rule: If an original factory defect is detected within 2 years of purchase and confirmed by an official technical conclusion from the authorized service center, the item will be replaced with an identical or equivalent model with the customer's consent.
Extended Technical Deadlines: If 2 years have passed since the sale of the "SP" category item (but the extended warranty period is still running) and the defective item cannot be repaired within 30 calendar days after its delivery to the authorized service center, the Company will replace the product with the customer's consent according to internal corporate regulations.
Warranty service will not be provided, and all commercial warranty obligations are completely terminated/cancelled, in the following cases:
Incomplete Return: When an item is approved for replacement, but the customer fails to hand over the device in its complete set (missing remotes, mounting brackets, internal parts). Only the part of the item that was physically handed over will be evaluated/replaced.
Expired Terms: The legal and commercial warranty periods for the equipment have fully expired.
Missing Documents: The customer cannot present the digital invoice, purchase receipt, or warranty document, making it impossible to identify the exact serial number and item.
Altered Information: Data on the digital warranty certificate or the physical serial number sticker on the product has been deleted, altered, blurred, or removed.
Broken Seals: The damage is caused by the modification or removal of factory safety seals, stamps, or protective indicators.
Improper Operation & Force Majeure: The defect is caused by physical impact, drop damage, improper operation, lightning strikes, penetration of foreign bodies or liquids, or violation of the official storage and operational rules.
Electrical Malfunctions: Damage caused by fluctuating, high, or low power electricity supply, unstable grid voltage, or short circuits in the customer's property.
Unauthorized Intervention & Installation:
⚠️ CRITICAL FOR CLIMATE EQUIPMENT: Any installation, uninstallation, maintenance, or repair work carried out by unauthorized persons or technicians not certified by the Company/Manufacturer voids the warranty if such actions led to the malfunction of the unit.
Commercial Exploitation: The equipment was utilized for commercial, industrial, or entrepreneurial purposes (the item was used in industrial environments instead of standard household settings).
Consumable Materials: The warranty does not cover consumable parts that require periodic replacement as a result of normal product use (e.g., air filters, carbon filters, freon/refrigerant refills, batteries for remote controls).
Software and Configurations: The warranty does not cover software-related disruptions if the digital components or smart-home features are malfunctioning due to unlicensed operating systems or incorrectly selected drivers installed by the user.
As goat.ge operates exclusively as an online store with no physical retail shops:
Service Requests: All warranty claims must be initiated online by contacting info@goat.ge. The Company will coordinate with the respective brand's authorized service center.
Transportation for Repair: The customer will be provided with instructions on how the item will be transported to the service center via our courier partners or direct delivery to the authorized service provider.
Data Loss: The servicing center and the Company are not responsible for the storage or recovery of any personal settings or smart-home data loaded into the device’s memory by the customer.
Valuation on Replacement: The replacement of an item is carried out only with an item of the same or higher monetary value available for sale on goat.ge at the time of replacement (with the customer covering the price difference, if any).
For any technical issues, warranty claims, or to request a technician inspection, please use our central customer service desk:
Online Support Email: info@goat.ge
Official Website: www.goat.ge
